Transforming Enterprise AI with Innovation and Safety
“91% of AI-generated responses showed significant improvement, leading to faster resolutions and better customer experiences.”
In the fast-evolving world of AI-driven solutions, Kore.ai has emerged as a leader, empowering enterprises with AI-powered customer and employee experiences. With a customer base of 150+ F2000 enterprises globally, Kore.ai has experienced phenomenal growth, redefining how businesses interact with customers and employees.
Driving this growth has been Kore.ai’s XO GPT, a family of custom models fine-tuned for contact center conversational use cases. However, as Kore.ai scaled, they faced a critical challenge: ensuring consistency, reliability, and safety at an enterprise scale.
That’s when a partnership with Collinear was born. Watch Thiru Bandam (VP, Tech) and Ravi Rachannavar (Director of AI/ML Products) share the story of our partnership.
The Challenge: Scaling AI with Enterprise-Grade Safety
For large organizations adopting AI, performance isn’t just about speed and accuracy - it’s about trust. Kore.ai’s customers demand the highest standards of AI performance, requiring solutions that are not only smart but also safe, scalable, and compliant.
The XO GPT platform is used across a broad spectrum of industries, use cases and languages, creating a complex matrix of potential risks and failure modes. Kore.ai needed a way to ensure the models delivered reliable, unbiased, and contextually appropriate responses - regardless of the industry, use case or language.
Finally, with mounting scrutiny on Gen AI applications, inconsistencies in safety values, response accuracy, or compliance could lead to customer dissatisfaction, security risks, or even regulatory challenges.
Therefore, Kore.ai needed a way to continuously refine its AI models while maintaining strict safety and performance benchmarks.
The Solution: Partnering with Collinear AI
Kore.ai found the answer in Collinear’s automated AI alignment platform. Collinear stood out as a partner due to its unique approach to AI safety and performance enhancement with its Assess-Guard-Improve framework.
Together, Kore.ai and Collinear collaborated to deliver:
- Custom AI Safety Values & Taxonomy: Kore.ai and Collinear defined specific safety standards for the XO GPT platform, ensuring every interaction met the high bar set by customers.
- High-Quality Synthetic Training Data: Using Collinear’s advanced AI alignment platform, Kore.ai generated thousands of training data points that reflected these safety values, a crucial step in making AI interactions safer and more reliable.
- Continuous Model Improvement via Reinforcement Learning: By implementing reinforcement fine-tuning, Kore.ai built an improvement flywheel for the XO GPT models, leading to better AI responses across multiple real-world scenarios.
The Results: Transforming AI for the Enterprise
The impact of this partnership has been game-changing.
✔ 91% of AI-generated responses showed significant improvement, leading to better accuracy, efficiency, and reliability.
✔ Multi-lingual model safety across 9 languages, enabling Kore.ai to support businesses across global markets with consistent AI performance.
✔ Improved resolution for customer queries, translating into better customer satisfaction and stronger enterprise adoption.
Beyond the performance gains, Kore.ai's partnership with Collinear has established a framework for responsible AI scaling - reinforcing the importance of AI safety, reliability, and ethical AI governance as critical factors for enterprise AI adoption.
“91% of AI-generated responses showed significant improvement, leading to faster resolutions and better customer experiences.”
"This isn't just another vendor relationship. Collinear has proven to be a true partner, genuinely invested in our success. That's rare to find in this industry, and it's made all the difference in what we've been able to achieve together."
Looking Ahead: The Future of Kore.ai & Collinear
As AI adoption accelerates, Kore.ai and Collinear are setting a new standard for enterprise-grade AI safety and performance. Their collaboration is a blueprint for how AI companies can scale responsibly, ensuring that AI-driven experiences remain accurate, reliable, and globally accessible.
With their combined expertise, Kore.ai and Collinear AI are shaping the future of AI-powered enterprise solutions, ensuring businesses can innovate without compromising safety or reliability.
"Our collaboration with Collinear has been transformative. If you’re serious about enterprise-grade AI performance, Collinear is THE partner that will help you achieve it."
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