AI Safety & Guardrails for Contact Centers
Collinear helps call centers move beyond unreliable AI outputs to a future where AI is safe, consistent, and continuously improving. Assess, guard and improve your models to protect your brand and customers.
Challenges
The Problem with off-the-shelf AI Models
Is your AI safe and reliable for
production?
Underwhelming customer experience
Generic off-brand responses and information leaks don't just disappoint customers—they drive them away. Your customers deserve better.
Generic off-brand responses and information leaks don't just disappoint customers—they drive them away. Your customers deserve better.
Limited lingual & cultural context
From regional expressions to cultural nuances and international regulations, traditional AI stumbles where human agents excel.
From regional expressions to cultural nuances and international regulations, traditional AI stumbles where human agents excel.
Vulnerable private data
Weak protection against sophisticated attacks leaves your customers—and your reputation—exposed.
Weak protection against sophisticated attacks leaves your customers—and your reputation—exposed.
Compromised brand reputation
Even small AI missteps can quickly amplify negative perceptions and erode consumer trust.
Even small AI missteps can quickly amplify negative perceptions and erode consumer trust.
Poor reasoning abilities
Without robust logical frameworks, AI struggles to handle complex queries and deliver effective resolutions.
Without robust logical frameworks, AI struggles to handle complex queries and deliver effective resolutions.
Solution
Introducing Collinear
AI Judges for enterprises
Our Assess, Guard, Improve framework transforms how your AI system performs against metrics that matter to your business. Our customers see measurable improvements in under 30 days.
Assess
Automated red-teaming and vulnerability assessments tailored to your safety needs to simulate real-world customer scenarios at scale.
Guard
Real-time guardrails that intercept AI hallucinations and unsafe content before they reach your customers.
Improve
Synthetic data generation, prompt optimization and fine-tuning paired with robust safety metrics for surgical AI improvement.
Reinforcement fine-tuning and prompt
optimization to align and improve responses
optimization to align and improve responses
“91% of AI-generated responses showed significant improvement, leading to faster resolutions and better customer experiences.”
Thiru B
VP & Principal Architect
KoreAI
Outcomes
Why Contact Centers Choose
Collinear's Solution
Why Contact Centers Choose Collinear's Solution
Safe, High Quality Experiences
Raise the bar on trust and service, ensuring every interaction meets your rigorous security and quality standards.
Complete Performance Visibility
Monitor your agent performance in real-time to deploy AI - with confidence and control.
Multi-lingual, Culture-aware Experiences
Enable your AI to connect with every audience by speaking their language—truly.
Agent Improvement on a Budget
Save millions on AI, compute and fine-tuning costs while achieving SOTA performance - spend less, gain more.
ROI on AI
Increased deflections, reduced handle times and improved first-contact resolutions - it’s truly what AI is meant to be.
Hacker-safe
Lock down your sensitive info so it never slips through the cracks.
Testimonials
Customers
“Our partnership with Collinear is already driving business results. 91% of AI-generated responses showed significant improvement, leading to faster resolutions and better customer experiences.”
Ravi Rachannavar
Director, ML & GENAI
Roadmap
Implementation Roadmap
Your Path to AI Excellence
Step 1
Develop Your
Custom Judge
Build your AI safety judge from a
simple spec sheet or just 20-25
examples
simple spec sheet or just 20-25
examples
Step 2
Create Your
Assessment Suite
Use your judge to test your AI solution against real-world scenarios before launch to prevent costly mistakes
Step 3
Deploy Smart
Guardrails
Implement real-time protection with comprehensive analytics that highlight what's working and what's not
Step 4
Launch Your Improvement Engine
Systematically identify and address performance gaps through continuous refinement
Get Started Today
Ready To Transform Your Contact Center?
Schedule a 30-minute demo to see how Collinear can dramatically
improve your AI performance within weeks, not months.
improve your AI performance within weeks, not months.
Prevent costly AI hallucinations that damage customer trust
Intercept unsafe content before it reaches your customers
Drive measurable improvement in your AI agent performance
